Trying to open server-based Translation Memory displaying the error: 'Response status code does not indicate success: 401 (Unauthorized).'

Trying to connect to SDL Trados GroupShare 2017 server and open a server-based Translation Memory in SDL Trados Studio 2017 using the Windows Authentication method is displaying the following error:

Response status code does not indicate success: 401 (Unauthorized).

Workaround: Use "SDL Authentication"

To workaround this issue use the SDL Authentication when connecting to SDL Trados GroupShare 2017.
If you do not currently have SDL users, find in the SDL Documentation Center how to create a SDL User here:

• SDL Trados GroupShare WebUI - Creating a SDL User

Solution: Install SDL GroupShare 2017 Build 4979 (or higher) and SDL Trados Studio 2017 Cumulative Update 4 (or higher) 

To enable Windows Authentication following requirements need to be given:

On server side: SDL GroupShare 2017 Build 4979 (or higher) needs to be installed

• Cumulative Updates for SDL Trados GroupShare 2017

On client side: SDL Trados Studio 2017 Cumulative Update 4 (or higher) needs to be installed

• Cumulative Updates for SDL Trados Studio 2017

In addition for Windows authentication to work on the SDL Trados GroupShare server, you need to set a Server Principal Name (SPN) to identify the account running Trados GroupShare services with the Fully Qualified Domain Name (FQDN) of the web application. Further information can be found here:
 

• How do I configure the Windows Authentication for SDL Trados GroupShare 2017 (or higher)

The SDL Development team is aware of this problem of the login using the Windows Authentication method and is working on a solution that will be addressed with the Cumulative Update 4 or 5 for SDL Trados Studio 2017.

 

Related article(s):

• SDL Trados GroupShare 2017 WebUI login not possible using Windows Authentication