Offline activation and deactivation of a Network License for Trados Studio 2019 and older, Passolo 2018 and older or Trados Business Manager

This article explains how to activate a Network License for Trados Studio (2019 or older versions), Passolo (2018 or older versions) and Trados Business Manager via the offline activation function.

• Offline activation
  • Step 1: Generate the Installation ID (aka Locking Code)
  • Step 2: Generate the Offline Activation Certificate
  • Step 3: Add the new license file to the SafeNet License Manager
  • Step 4: Connect Trados Studio client to the License Server Manager
• Offline deactivation
• How to log a Support Case for requesting a permission ticket?
• How to find and install the License Server Manager
  • Download and installation
  • Components
  • Default storing location

Offline activation

STEP 1: Generate the Installation ID (aka Locking Code)

NOTE: If you did not install the License Server Manager yet, refer to the Note section in this KB Article.

Use the Locking Utility to generate the Installation ID* (or Locking Code) of your license server machine.

1. Launch Locking Utility (wechoid) (from the Windows Start menu/Dashboard).
2. Enable Ethernet Address and Disk ID, and disable all the other available criteria.     
3. Note: For Studio 2021 and Passolo 2022 you need to enable Disk ID and Host Name
4. Make sure that the New Style option is selected and that the Selector field shows 0x14. This indicates that only the Ethernet Address and Disk ID criteria are enabled and that the corresponding code will generate a compatible license file.
5. Copy the locking code string available in the Code field. It will be used in the following step.

STEP 2: Generate the Offline Activation Certificate

1. Go to your RWS Account area in Products & Plans > Licenses locate your activation code and press on the right-hand side: Can´t activate online? - Get an offline Activation Certificate
   
2. Copy & paste the Installation ID (generated in STEP 1) into the Installation ID* field and press Generate Offline Activation Certificate
   Note:  make sure there`s no extra space at the end of the Installation ID when you copy it in the RWS account.
3. Save the generated license file (by default named lservrc)
   

STEP 3: Add the new license file to the SafeNet License Manager

1. Launch SafeNet License Manager.
   NOTE: On startup, the SafeNet License Manager automatically discovers all the servers in the subnet where the License Server Manager is installed. These are listed under theSubnet Servers tree.
2. Expand the Subnet Servers tree and select the host name of the license server where you want to add the network license.
3. Right-click on the hostname and select Add Feature > From a File > To Server and its File.
4. Browse for and select the license file the Support Engineer has sent to you.
5. The SafeNet License Manager confirms that the network license is active and shows the number of product features included in your license.
   NOTE: This is NOT the number of user seats available for your license. To check how many users can access your network license at the same time, select a feature and check theTotal column in the Feature information section.

STEP 4: Connect Trados Studio client to the License Server Manager

1. Run your RWS product (for example, Studio or Passolo). When connecting to a license server for the first time, run the RWS product as an administrator.
2. The Activation dialog should automatically appear at first start. If this does not happen, click Help > Product Activation.
3. Click the Activate button in the Product Activation dialog box then click Alternative activation options.
4. Click Use a License Server.
5. Enter the short computer name, the fully qualified address (less than 40 characters), or the IP address of the license server.
   NOTE: If you are using or still have installed the „old“ SDL Licensing Server Toolkit, use the Full-Qualified-Domain-Name (FQDN) or the IP address. This is to avoid possible recognition problems between the old and new licensing server manager.
6. Click Connect. The Product Activation page shows the details of the active license.
7. Click Continue to open your RWS product.

Offline deactivation

 

1. Log a Support Case (see below) and be in touch with a support engineer.
2. Launch SafeNet License Manager.
3. Expand the Subnet Servers tree and select the hostname of the license server from where you want to remove the network license.
4. Right-click on the hostname and select Revoke Licenses by Permission Ticket.
5. Browse for and select the *.txt Permission Ticket file that you received from the RWS Licensing team.
6. Save the Revocation Ticket file and send the file back to the RWS Licensing team.

How to log a Support Case for requesting a permission ticket?

• For customers holding a PSMA (Premium Support and Maintenance Agreement), follow instructions on logging a case from this article.
• For customers without a PSMA, follow the instructions on how to log a license and installation case from this article.

How to find and install the License Server Manager

• Download and installation

  Download the License Server Manager installer. To have the latest version we recommend the installer available for download in the Products & Plans > Downloads section in your RWS Account. Double-click on the LicenseServerManager16.2.496.exe file to execute the installer on the computer that you want to act as the license server.

• Components

  The License Server Manager installer adds the following utilities to your computer:

  1. Locking Utility (Wechoid): This generates locking codes for activating the network license on the server.
  2. SafeNet License Manager (WlmAdmin): This monitors all licensing activity and controls the distribution of license seats to clients.
  3. License Server Manager: This is the activation utility to be used when doing a online (de-)activation:

                 

• Default storing location

  The default location for storing the installed License Server Manager, the imported license files, and your preferences is:

  • 32-bit computers: C:\Program Files\Common Files\SDL\Sentinel
  • 64-bit computers: C:\Program Files (x86)\Common Files\SDL\Sentinel

To activate your network license offline, you need:

- A computer with internet access and connect to your RWS Account via https://oos.sdl.com/.
- Your network activation code.