Salesforce

After upgrading WorldServer or after migrating it to a new server, file attributes of projects created before the upgrade or change cannot be downloaded anymore

« Go Back
Information
Solution Article
SDL WorldServer
After upgrading WorldServer or after migrating it to a new server, file attributes belonging to projects created after the upgrade or after the server change cannot be downloaded anymore. When trying to download them from the respective attribute name column (i.e. Reference files) column or from Change Attributes or from the Project Information window, I get an internal error. When expanding the error (or checking it in the ws.log), this error can be found:

The selected file or location does not exist.

User-added image
The location of the attributes folder has changed after upgrade or after the migration to a different server.
The location of file attributes is configured in general.properties file as described in this article:

Where to find WorldServer Project File Attributes on the server

If you want to quickly check the current and valid folder path, upload any test file to a project as project attribute. Then hover your mouse over the attachment. You will see the path  as part of the URL. See screenshot below for clarification:

User-added image

You can do the same thing with the attachment that cannot be downloaded, in case you do not know where the "old" attribute folder is stored on the server.

To solve this problem, copy the content of the "old" attributes folder to the new one. Alternatively, change the path defined in general.properties to point to the old folder or to a different folder. After the change, restart WorldServer (Idiom Service). All attribute files need to be copied over to the new directory.
Attachments
 
 
 
 
 

Powered by