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SDL Trados Studio and Passolo license upgrade process

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You have bought an upgrade of your SDL Trados Studio or Passolo license, or you are entitled to it because you have a valid Support and Maintenance contract. However, you do not know how to upgrade your license, or when you check your SDL Account, you cannot find the relevant license.

NOTE!  The below steps are valid also when you want to upgrade your Passolo license, you just need to select the relevant product license in your SDL account.

To navigate quickly to the relevant part of this article, click one of the following links:

For the upgrade process to your most recent version in our fulfilment system to be triggered, you need to perform a few simple steps: depending on the version you are currently using and the version you want to upgrade to, there are a few steps required to receive the upgrade license.

NOTE: When you upgrade your license, you replace your old version license with a new version license. SDL recommends to always use the most recent version of the software. However, if you are required to use an older version, your SDL Trados Studio 2014 license can also be used to activate SDL Trados Studio 2011 (and your SDL Trados Studio 2009 license will work for SDL Trados 2007).

Upgrade from 2017 to 2019

 

IMPORTANT:

  • When you upgrade your Network license from Studio 2017 to Studio 2019, you will no longer be able to use Studio 2017. If you want to use Studio 2017 and Studio 2019 simultaneously, you need to purchase a new Network 2019 license and not an upgrade.
  • Exception for Single-user licenses achieved via an upgrade. You are entitled to run both versions of software (2017 and 2019) on the same computer by activating only the Trados Studio 2019 software with the correct license key. In case of a SDL Trados Studio Freelance Plus license, you can run both softwares on 2 different computers. Click HERE to see how you can make this work for Single-user licenses. 
  • If you are planning to upgrade a network license from 2017 (or lower versions) to 2019, please make sure you have the new version of  SDL License Server Manager installed, preferably before upgrading your license. The version compatible with Studio 2019 Network license is SDL License Server Manager v2.0.27550. Click HERE to download this version. Make sure you uninstall the previous version of SDL License Server Manager you you want to use the same server as before.

Upgrade process

  1. Deactivate your 2017 license. Refer to articles Online deactivation of a Single User License for SDL Trados Studio 2015 and later (single user license) or  Online activation and deactivation of a Network License for SDL Trados Studio 2015 and later (network license) for details. 
  2. Log into your SDL Account.
  3. In your SDL account, go to Products & Plans > Licenses.
  4. Click on Click here to upgrade your license:
  5. A new screen will appear with all available upgrades. Search for the license you would like upgrade and click on Upgrades
  6. A new window will appear, advising that the license is lost and replaced with the new one.
  7. In order to make this switch select Process Upgrade.
  8. Now go back to Products & Plans > Licenses to find the new license.
  9. Activate the new license. Refer to article Online activation of a Single User License for SDL Trados Studio 2015 and later (single-user license) or the Online activation and deactivation of a Network License for SDL Trados Studio 2015 and later (network license) for details.
 

Upgrade from 2015 to 2017

 

IMPORTANT:

  • When you upgrade your license from Studio 2015 to Studio 2017, you will no longer be able to use Studio 2015. If you want to use Studio 2015 and Studio 2017 simultaneously, you need to purchase a standalone single/network 2017 license and not an upgrade.
  • Exception for Freelance licenses: If you do not deactivate your Studio 2015 license on your computer, you can continue to run Studio 2015 alongside Studio 2017 until you have to reactivate your license - for example because you change your computer. Until then, you can run both applications until you feel comfortable enough to move over to 2015 altogether.
  • If you are planning to upgrade a network license, please make sure you have the SDL License Server Manager installed, preferably before upgrading your license.

Upgrade process

  1. Deactivate your 2015 license. Refer to articles Online deactivation of a Single User License for SDL Trados Studio 2015 and later (single user license) or  Online activation and deactivation of a Network License for SDL Trados Studio 2015 and later (network license) for details. You can skip this step for Studio 2015 Freelance licenses.
  2. Log into your SDL Account.
  3. In your SDL account, go to Products & Plans > Licenses.
  4. Click on Click here to upgrade your license:
  5. A new screen will appear with all available upgrades. Search for the license you would like upgrade and click on Upgrades
  6. A new window will appear, advising that the license is lost and replaced with the new one.
  7. In order to make this switch select Process Upgrade.
  8. Now go back to Products & Plans > Licenses to find the new license.
  9. Activate the new license. Refer to article Online activation of a Single User License for SDL Trados Studio 2015 and later (single-user license) or the Online activation and deactivation of a Network License for SDL Trados Studio 2015 and later (network license) for details.

Upgrade from 2014 to 2015

IMPORTANT:

  • When you upgrade your license from Studio 2014 to Studio 2015, you will no longer be able to use Studio 2014. If you want to use Studio 2014 and Studio 2015 simultaneously, you need to purchase a standalone 2015 license and not an upgrade.
  • Exception for Freelance licenses: If you do not deactivate your Studio 2014 license on your computer, you can continue to run Studio 2014 alongside Studio 2015 until you have to reactivate your license - for example because you change your computer. Until then, you can run both applications until you feel comfortable enough to move over to 2015 altogether.
  • If you are planning to upgrade a network license, please make sure you have the SDL License Server Manager installed, preferably before upgrading your license.

Upgrade process

  1. Deactivate your 2014 license. Refer to articles Online Activation and Deactivation of a Single User License for SDL Trados Studio 2011/2014 (single user license) or  Online activation and deactivation of a Network License for SDL Trados Studio 2011 and 2014 (network license) for details. You can skip this step for Studio 2014 Freelance licenses.
  2. Log into your SDL Account.
  3. In your SDL account, go to Products & Plans > Licenses.
  4. Click on Click here to upgrade your license:

    User-added image
     
  5. A new screen will appear with all available upgrades. Search for the license you would like upgrade and click on Upgrades:
    User-added image
    A new window will appear, advising that the license is lost and replaced with the new one.
  6. In order to make this switch select Process Upgrade.User-added image
  7. Now go back to Products & Plans > Licenses to find the new license.
  8. Activate the new license. Refer to article Online activation of a Single User License for SDL Trados Studio 2015 and later (single-user license) or the Online Product Help (network license) for details.

 

Upgrade from 2011 to 2014

The instruction video below shows you how to upgrade your 2011 license to 2014. The video is also available here.

NOTE: the video has not been updated yet with the most recent interface changes of your SDL Account:

  • My Licenses has been renamed to Licenses and can be found under Products & Plans
  • My Downloads is now called Downloads and can also be found under Products & Plans

Upgrade from 2007/2009 to 2011/2014

The upgrade process from SDL Trados 2007/SDL Trados Studio 2009 to SDL Trados Studio 2011/2014 is explained in KB article: Upgrade your SDL Trados 2007 / SDL Trados Studio 2009 License to SDL Trados Studio 2011/2014

 

Upgrade from 2007 to 2009

The upgrade process from SDL Trados 2007 to SDL Trados Studio 2009 is explained in KB article #2722.

 

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the SDL Support Team:

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