Error message when opening Trados Studio on Windows 11: The application was unable to start correctly (0xc000135). Click OK to close the application

Article Number:000018754 | Last Updated:5/13/2022 9:44 PM

Scope/Environment

Trados Studio 2021
Trados Studio 2019
Trados Studio 2017
Windows 11

Symptoms/Context

You receive the error message below when opening Trados Studio on Windows 11:

The application was unable to start correctly (0xc000135). Click OK to close the application

Resolution

Workaround 1: Go to Control Panel > Programs > Turn Windows features on or off and make sure .NET Framework 3.5 (includes .NET 2.0 and 3.0) and Net Framework 4.8 Advanced Services are checked, as shown in the image below.
User-added image

Workaround 2: Open a Windows 11 elevated command prompt (Run cmd.exe as an administrator) and execute the following commands to enable the features.

dism /online /enable-feature /featurename:netfx3 /all
dism /online /enable-feature /featurename:WCF-HTTP-Activation
dism /online /enable-feature /featurename:WCF-NonHTTP-Activation

Workaround 3: Uninstall the KB5013942 updated for Windows 11.

Note: Make sure you contact Microsoft support for an alternative solution to the outstanding Windows 11 issue before applying Workaround 3.

Root Cause

Update KB5013942 for Windows 11 causes software based on .NET to stop working.

Reference

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