Trados Live / Language Cloud termbase no longer works in Trados Studio with error in Studio logs referencing LanguageCloudTerminologyProviderFactory

Trados Live / Language Cloud termbase no longer works in Trados Studio with error in Studio logs referencing LanguageCloudTerminologyProviderFactory - Error during initialization

Article Number:000016758 | Last Updated:9/19/2024 3:46 PM

Scope/Environment

Trados Live
Language Cloud
Trados Studio

Symptoms/Context

This happens after the user changed his/her email address, or Trados Studio was closed unexpectedly.
Cloud termbases do not work in Studio for any of the Cloud project. They do not work for local projects either when using a Cloud Translation Engine.

There is a red X under the Termbases section from Project Settings.

User-added image

There is a No open termbase message in the Term Recognition window:
User-added image

Studio logs show:

ERROR [2021-08-23 14:15:55,704] LanguageCloudTerminologyProviderFactory - Error during initialization
System.NullReferenceException: Object reference not set to an instance of an object.
   at Sdl.LanguageCloud.TerminologyProvider.Service.PersistenceService.<>c__DisplayClass8_0.<Load>b__0(IProviderSettings p)
   at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
   at Sdl.LanguageCloud.TerminologyProvider.Service.PersistenceService.Load(String user)
   at Sdl.LanguageCloud.TerminologyProvider.LanguageCloudTerminologyProviderFactory.CreateTerminologyProvider(Uri terminologyProviderUri, ITerminologyProviderCredentialStore credentials)

or

ERROR [2024-09-19 13:19:32,179] Sdl.LanguageCloud.TerminologyProvider.LanguageCloudTerminologyProviderFactory - Error during initialization
System.ArgumentNullException: Value cannot be null.
Parameter name: collection
at System.Collections.Generic.List`1.InsertRange(Int32 index, IEnumerable`1 collection)
at Sdl.LanguageCloud.TerminologyProvider.Service.PersistenceService.GetProviderSettingsList()
at Sdl.LanguageCloud.TerminologyProvider.Service.PersistenceService.Load(String user)
at Sdl.LanguageCloud.TerminologyProvider.LanguageCloudTerminologyProviderFactory.CreateTerminologyProvider(Uri terminologyProviderUri, ITerminologyProviderCredentialStore credentials)

Resolution

Close Studio
Rename the file lcTerminologyProvider.json from C:\Users\%username%\AppData\Roaming\SDL\SDL Language Cloud Terminology Provider (path can be directly copy/pasted in Windows File Explorer)
Restart Studio

Root Cause

The connection .json file got corrupt.

Reference

Send Article Feedback