WorldServer- FTS spining at the SegmentAsset step and not processing even though the service is running
000012555|1/23/2021 1:07 AM
Scope/Environment
WorldServer
Symptoms/Context
Nothing is getting past the Segment Asset step. In Services, SDL File Type Service shows that it is running. Time keeps being logged, but nothing ever gets segmented. What are the possible causes for that?
Resolution
1. Please correct the following error of the FileCleaner in Sdl.WorldServer.FileTypeSupport.Server.Launcher.exe.config as indicated in the provided FTS log:
Invalid directories paths specified in the configuration file 'F:\LocalWSContent\Temp;C:\Users\xxx\AppData\Local\Temp;C:\Users\xxx\AppData\Local\Temp\SDLTempFileManager;C:\Temp;C:\Windows\Temp'.
Make sure that the directories exist and use ';' to separate the paths for different folders
2. In Sdl.WorldServer.FileTypeSupport.Server.HostProcess.exe.config the Database connection string was incorrectly defined. The incorrect definition is:
connectionStringHost="
It should be
connectionString=
Root Cause
There are two problems that need resolution:
1. Correct the error of the FileCleaner in Sdl.WorldServer.FileTypeSupport.Server.Launcher.exe.config as indicated in the provided FTS log.
2. In Sdl.WorldServer.FileTypeSupport.Server.HostProcess.exe.config the Database connection string was incorrectly defined.