GroupShare: Error connecting from Studio: Authentication Failed. Please check that the username and password entered are correct for this server.
SDL Trados GroupShare 2017 SR1
SDL Trados Studio 2017 SR1
SDL Trados Studio 2019 SR2
When you log in to the GroupShare server using Studio, an error message is displayed:
Authentication Failed. Please check that the username and password entered are correct for this server.
In the GroupShare server logs, in C:\ProgramData\SDL\Service\Logs you see the following:
In the Sdl.Router.log:
Router.UserManagerRouter#Forwarding authentication request http://sdl.com/identity/2010/TokenManager/IssueToken to net.tcp://[servername]:41000/sdl/identity/CustomUser
In the Sdl.Application.log:
#Data.CoreDataAccess#The underlying provider failed on Open.
System.Data.EntityException: The underlying provider failed on Open. ---> System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) ---> System.ComponentModel.Win32Exception: The network path was not found
--- End of inner exception stack trace ---
at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UI
#Hosting.HeartbeatDaemon#System.InvalidOperationException: A database error occurred when getting service info for service Sdl.Application on machine [servername]. Please contact your System Administrator.
at Sdl.StudioServer.Services.Core.Data.CoreDataAccess.GetService(String serviceName, String machineName)
The GroupShare licence has either expired, or the licence has become deactivated.
Activate GroupShare Licence
Follow the instructions in this article to activate your GroupShare licence.