When trying to access the MultiTerm Online web page the following error messages might be displayed: HTTP Status 500 – Internal Server Error HTTP Status 500 – Servlet execution threw an exception HTTP Status 500 – Internal Server Error Type Exception Report Message Servlet execution threw an exception Description The server encountered an unexpected condition that prevented it from fulfilling the request. Exception javax.servlet.ServletException: Servlet execution threw an exception com.trados.multiterm.infrastructure.web.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:169) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) Root Cause java.lang.UnsatisfiedLinkError: no Sdl.MultiTerm.Client.JNIConnector in java.library.path...or, HTTP Status 500 – Servlet execution threw an exception Type: Exception Report Message: Servlet execution threw an exception Description: The server encountered an unexpected condition that prevented it from fulfilling the request. Exception javax.servlet.ServletException: Servlet execution threw an exception com.trados.multiterm.infrastructure.web.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:169) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) Root Cause: java.lang.NoClassDefFoundError: Could not initialize class jni.ServerConnectionSessionBridge... [...] |
1. Launch the Configure Tomcat desktop application on the application server where GroupShare 2017 is installed - click on the Start icon and type "configure tomcat", and launch it 2. Go to the Java tab and change the line: -Djava.library.path=C:\Program Files\SDL\SDL Server\SDL Multiterm\Multiterm14 to -Djava.library.path=C:\Program Files\SDL\SDL Server\SDL Multiterm\Multiterm15 3. Confirm with Apply and OK. 4. Restart the Apache Tomcat Service from Services - click on the Start icon and type "services", and launch the services or hit Windows key+R and type services.msc and hit Enter - select the Apache Tomcat 8.5 Tomcat8 service in the list and right-click on it > select Properties > Stop > Start |
The path of Sdl.MultiTerm.Client.JNIConnector.dll has changed with SDL Trados GroupShare 2017 SR1 CU9 and it is now in C:\Program Files\SDL\SDL Server\SDL Multiterm\Multiterm15. Note: The multiterm.war's location has also been changed to C:\Program Files\SDL\SDL Server\SDL Multiterm\Multiterm15\Online. |
More information on configuring the MultiTerm Online component of GroupShare can be found in the Installation Guide in the Post-Installation: Configure MultiTerm section. |