Test Connection validation fails in Adobe Experience Manager (AEM) Cloud Configuration with TMS or WorldServer
000008164|9/18/2023 10:17 PM
Adobe Experience Manager (AEM), TMS, WorldServer
Test Connection validation fails in Adobe Experience Manager (AEM) Cloud Configuration with TMS and/or WorldServer.
To troubleshoot this issue, follow these steps:
Check the configuration details are correct such as the URL includes the full path. Ensure all details are copied accurately.
Use the same Username and Password to login to the Managed Translation or WorldServer portal.
If this fails, the username has not been given the correct permissions. TMS - Check the user has access to login to Language Cloud etc WorldServer - Check the user has access to the client, project type, languages etc
If this is successful, check if you can create a project manually with the expected options
Is there a firewall between AEM and Managed Translation or WorldServer? If so, the RWS connectors support Basic Authentication, Proxy and NT authentication. Configure these settings in the RWS Connector settings in AEM CRXDE.
If you are installing an update to a previous connector, and especially if this coincides with an update to AEM, ensure all previous versions of the connector are fully uninstalled. In some cases, remaining components from older connector versions can cause the test connection to fail.