SDL Support Policy
Trados Studio Licensing Help
Error when deleting or editing users or Resources on GroupShare 2017 website or when trying to add/edit TUs in a server TM: "An unkown error occurred!" or "One or more errors occurred"
4/8/2021 8:32 AM
Trados GroupShare 2017
Trados GroupShare 2017 SR1
Whenever when you attempt delete or edit any user or resource on the
GroupShare 2017 website
, you receive following error:
An unknown error occurred!
e.g. for a TM
Or, when you are trying to edit/add a new TU to any server TM you receive the following error message:
- in the
when confirming segments:
An error occurred while using the translation provider [TMname]: One or more errors occurred.
- in the
Translation Memory view
when Committing Changes on server TMs:
One or more errors occurred.
Response status code does not indicate success: 404 (Not Found).
Note: In the IIS logs, the corresponding requests are logged with status code 404 - substatus 6.
Unblock HTTP verbs
Internet Information Services (IIS) Manager
Select instance node
standard HTTP verb
is listed as
(specifically DELETE or PUT),
Further, you may want to ensure that under
Edit Feature Settings
Allow unlisted verbs
is enabled - or that all standard HTTP verbs are explicitly allowed.
Unblock HTTP DELETE method in Firewall
HTTP verbs PUT and/or DELETE blocked on IIS instance
Send Article Feedback