SDL Tridion 2013 SP1 HR1 standard support has been extended to December 31st, 2019.
The Tridion 2013 SP1 HR1 Product Release Policy has been designed to provide SDL’s customer(s) with notice of the following dates and milestones for our products.
Milestone | Support Description |
---|
Standard Support | SDL will continue issuing Hot Fixes for defects. SDL will not accept Product enhancement requests on this release. The platform support matrix will not be changed nor will updates be made to these platforms. Access to customer support + SDL Community + online product documentation is included. |
Extended Support | No further Service Patches or general Hot Fixes will be issued. Support will be given on a best effort basis. Note: Access to this stage will require an additional support agreement between SDL customer support and the customer to be have been agreed. |
Retired | Retired products that are no longer supported by the SDL Support Organization ONLY Community Support is available. |
PRODUCT SUPPORT AND UPGRADE OPTIONS
Continuation of Standard Support is intended to provide SDL Web customers with additional time to plan their upgrade to the latest version of the product.
If you are interested in learning more about the new features and benefits available in our current release (SDL Tridion Sites 9.0) and the tools/options we can provide to ensure a smooth upgrade transition, please contact your local SDL Account Manager. However, if you are unsure of who your Account Manager is please open a ticket with SDL Support who will be happy to assist you.
FOR FURTHER INFORMATION
You can also find information about upgrading to our latest SDL Web release (SDL Tridion Sites 9.0) on our website:
https://www.sdl.com/resources/downloads/data-sheet/tridion-dx/tridion-sites/whats-new-in-sdl-tridion-sites-9.html