Which permissions need to be set in the User Type to be able to unclaim a Task from another user and unlock files in Explorer?
000002366|8/5/2016 11:49 AM
WorldServer any version
When I try to unclaim and claim a Task from another user in WorldServer, I get an error message saying that
The Task cannot be claimed because the file is locked by another user.
If I go to that file in Explorer and try to unlock it, I cannot because I have no permission to do so.
A similar error might appear if you are a project manager who has permission to cancel a project.
Which permissions need to be set in the respective User Type to be able to unlock files in Explorer?
The necessary options are not activated in the user's User Type.
Make sure that your User Type has following permissions checked/activated:
In the Explorer Tab section: Lock option Unlock option
In the General Options section: Can unlock assets locked by other users
Save you changes after selecting the missing options and try again to unclaim a Task or to cancel a project or any action that failed previously with an error referring not having enough permission to unlock files.