You start installing SDL Trados Studio 2014 SP1/SP2 or SDL MultiTerm 2014 SP1/SP2 from your SDL Account. After extracting the components, the installation stops due to Chainer or Chainerhost errors, or because prerequisite components failed to install.
You may receive one of the following error messages:
This list is not exhaustive, other error messages may occur as well.
If this article has not solved your issue or if you require assistance, contact the SDL Support Team:
Chainer or Chainerhost errors usually occur when the installer cannot execute all its components, or if one of the prerequisite components fails to start. Search our Knowledge Base for more information about the main Chainer or Chainerhost errors, or contact our Technical Support team for detailed instructions on how to fix them.
You can also try to work around the issue by manually installing Studio/MultiTerm, as described in the Resolution section below.
If you cannot see the ProgramData folder, see KB article Showing hidden files, folders and extensions on Windows operating systems.