You have installed Trados Studio and/or MultiTerm without any issues. However, when opening the application or when trying to open a file or a project, one of the following error messages occurs (the list is not exhaustive):

• Unexpected exception when getting view part instance of view part Hitlist
• Unexpected exception when getting view part instance of view part Messages
• Unexpected exception when getting view part instance of view part Search Settings
• Unexpected exception when getting view part instance of view part Term Recognition
• Unexpected exception when getting view part instance of view part Translation Results

Update Microsoft Windows 

Check for any pending updates for your Microsoft Windows operating system and make sure they are installed. Click on this link for more information about how to update Windows:
https://support.microsoft.com/en-us/help/3067639/how-to-get-an-update-through-windows-update

Repair Microsoft Visual C++ 2015-2019 Redistributable(x86) from Control Panel

Make sure Trados Studio and MultiTerm are updated to the same Service Release version:

Reset Window Layout

Try to reset the window layout. Resetting the window layout can be done in MultiTerm and Trados Studio by clicking in the menu bar on View >Reset Window Layout.
If this does not resolve the issue, go ahead with the possible Solutions below.
 

Solution: Reset Trados Studio and/or MultiTerm to its factory settings

• For Trados Studio:

  1. Browse to the relevant directory:
     • Windows XP: C:\Documents and Settings\%Username%\Application Data\SDL\SDL Trados Studio\[VERSIONNUMBER]
     • Windows 7/8/10: C:\Users\%Username%\AppData\Roaming\SDL\SDL Trados Studio\[VERSIONNUMBER]
  2. Find and rename/delete the following three files in that directory:
     • BaseSettings.xml
     • Plugincache.xml
     • UserSettings.xml

  This will reset Trados Studio to its factory settings.

• For MultiTerm:

  1. Browse to the relevant directory:
     • Windows XP: C:\Documents and Settings\%Username%\Application Data\SDL\SDL MultiTerm\[VERSIONNUMBER]
     • Windows 7/8/10: C:\Users\%Username%\AppData\Roaming\SDL\SDL MultiTerm\[VERSIONNUMBER]
  2. Find and rename/delete the following three files in that directory:
     • BaseSettings.xml
     • plugincache.xml
     • UserSettings.xml

 

Note: For Trados Studio and MultiTerm before the 2014 release

Follow the additional steps below if you are using and older version of Trados Studio and MultiTerm.

1. Browse to the following folders:
   • Windows XP: C:\Documents and Settings\[USERNAME]\Application Data\SDL\
   • Windows 7/8/10: C:\Users\[USERNAME]\AppData\Roaming\SDL\
2. Find and rename/delete the following three files in that directory:
   • Sdl.Enterprise.CredentialProvider.xml
   • Sdl.Enterprise.ServerConnectionManager.xml
   • Sdl.ProjectApi.CustomCredentialProvider.xml

This will reset some settings of the applications to their factory settings.

If you cannot see the Application Data or AppData folders, change your Windows View settings so you can see hidden files. See the following article for detailed instructions:

• Showing hidden files, folders and extensions on Windows operating systems

 

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the Support Team:

• For customers holding a support contract:
  1. Log in to the RWS Gateway with your RWS Account.
  2. Click on the blue Log a Case button.
     Note: For detailed instructions, refer to the video tutorial.
• For customers without a support contract: if you have this issue or another issue that prevents you from using Trados Studio, we offer free support for licensing and installation questions. Please follow the instructions in this article to log a case.

This may happen if some of the user settings files for Trados Studio or for MultiTerm are damaged or are not correctly copied into the relevant folders. This may also happen if there are Microsoft Windows updates pending - the installation for Trados Studio or MultiTerm is not correctly done because the operating system is not up to date.

Another reason for such errors is, if either only Studio or MultiTerm have been updated to the same Service Release (SR).For instance only Studio 2019 has been updated to SR1 but not MultiTerm 2019.