- Is it possible to run two or more different Studio versions in the same License Manager?
Yes, if you have the latest version of License Manager installed.
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Can I install the License Server Manager on the same machine as the client application (Trados Studio / Passolo) ? Yes, with the move to the license provider SafeNet, you can have the License Server Manager on the same machine as the client.
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Can I have Trados Studio 2017 / 2019 / 2021 / 2022 network license (SafeNet) on the same server as the Trados Studio 2015 network license (SafeNet)? Yes. Combining Trados Studio 2015 and Trados Studio 2017 / 2019 / 2021 network licenses, the client will automatically check out the correct license.
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Can I have Trados Studio 2015 / 2017 / 2019 / 2021 / 2022 network license (SafeNet) on the same server as the Trados Studio 2014 network license (SafeNet)? No, currently this is not possible, you need to have 2 machines with the License server Manager installed with the 2014 license on one server and the 2015 / 2017 / 2019 / 2021 license(s) on the other server.
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Can I have both the network license from Nalpeiron (previous license provider) on the same server installed as the Trados Studio 2015 / 2017 / 2019 / 2021 / 2022 network license (SafeNet)? Yes this is possible, as Trados Studio (2014) will first check for the License Server Toolkit (Nalpeiron) license and use it if it finds it. If not it will fall back onto the License Server (Safenet) license next. Studio 2015 / 2017 / 2019 / 2021 will not see the License Server Toolkit (Nalpeiron) and will just check for the License Server (SafeNet).
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How can I change the License server details in Trados Studio 2015 / 2017 / 2019 / 2021 / 2022 See: Changing the License Server details in Trados Studio 2015 (or later)
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Can I install the License Server Manager on a virtual machine (VM)? Yes, you can also install the RWS Product on a VM and access the License Server from there.
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Does network licensing support VPN connections? Yes, the License Server Manager supports accessing the network licenses over private network (VPN) connections.
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Can I connect to a network license server over the internet? Yes.
- I have Trados Studio 2015 network licenses and Studio GroupShare 2015, can I have both the License Server and the server for Trados GroupShare 2015 (Product Activation Wizard) on the same machine?
Yes, with the 2015 release you can have both the License Server Manager and the Product Activation Wizard (GroupShare Activation) installed on the same machine. -
Which operating systems (OS) can I install the License Server Manager on?
NOTE: You need to ensure the machine/Pc where the License Server is running is turned on when users request network license seats.
- Microsoft Windows 7 / 8 / 10
- Windows Server 2008 /2008 SR2 / 2012 / 2012 SR2
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Can I install the License Server Manager on UNIX OS? No, the License Server Manager does not support UNIX OS
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What is the default location for the installed License Server Manager?
- 32-bit OS: C:\Program Files\Common Files\SDL\Sentinel
- 64-bit OS: C:\Program Files (x86)\Common Files\SDL\Sentinel
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Can I install different editions of an RWS product or different add-in’s on one license server? Yes, starting with Trados Studio 2015 SR2 and Passolo 2015, it is possible to run multiple product editions on the same network license server. For example, you can connect Studio to a Professional or Workgroup license from the same network license server if those licenses are activated on that server. If that is the case, the Product Activation window displays a dialog box that allows you to select from multiple product editions. There is also an optional settings file that gives you control over which editions can be checked out by the user. More information is available in this KB article.
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How can I contact a user who has checked out a license seat? The Client Info tab in the SafeNet License Manager (WImAdmin) shows the user name of the client and the name of their client computers. You can use these details to contact them offline.
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What happens if the running client loses connection to the license server? The RWS product shows the Product Activation dialog box and requires the client to restore the connection or exit the application.
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What is the timeout for idle license seats? If there is no activity on the RWS product for more than 5 minutes, the license seat is automatically returned to the license pool. This is to avoid licenses being stranded on a client computer after a crash or a power failure.
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The Licensing Server Manager is administered by my IT department. Can I borrow a license without their help? Yes, you can borrow a license directly from your RWS product. This does not require any request or approval numbers.
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What happens when the borrowing period expires? The RWS Product stops working and the client user is required to connect to the company’s network.
- Do I need access to the licensing server in order to return a borrowed license?
No, once the borrowing limit is reached, the license is automatically returned to the server. -
Are we able to borrow all the license seats we have purchased? You will not be able to borrow the last license seat available on the network license. This is because connecting to the server in order to borrow a license already requires a license seat. Borrowing is not possible without an available license seat. The seat required for the connection is returned back to the license pool immediately after the server grants the borrowed license.
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How long can I borrow a license for? By default, you can borrow a license for a maximum of 30 days. If you need to borrow a license for more than that, return the license to the server and borrow again. When the borrowing period expires, the RWS product stops working and the client user is required to connect to the company’s network.
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Can I split my network license to be used on different servers? Yes, when activating online, you have to specify the number of activations that you wish to use. Once activated, you can then activate the remaining number of activations on your second server. NOTE: For offline activation, you can still specify number of users, but would do this through the License section of your RWS Account.
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Does network licensing work in build server environments? Yes.
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Can I preselect the license configuration automated via COM object model? No, the License Server Manager does not currently support this licensing option.
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Can I detect a license (or license configuration) is available (via command line and via COM object model)? No, the License Server Manager does not currently support this licensing option.
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Can I preselect the license configuration automated via COM object model? No, the License Server Manager does not currently support this licensing option.
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Can I activate both Passolo 2015 and Passolo 2016 on the same License Server? Technically it is possible to activate both Passolo 2015 and 2016 on the same License Manager, however only the 2016 licenses will be checked out successfully, Passolo 2015 will throw an error message.
- Can I activate both Passolo 2016 and Passolo 2018 on the same License Server?
Yes. Combining Passolo 2016 and Passolo 2018 network licenses works fine and the client will automatically check out the correct license.
General FAQ’s - Network licensing
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What technology does the License Server Manager use? The License Server Manager is based on third- party technology from SafeNet. It uses TCP/IP protocol for dispensing licensing seats across the network.
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Which port allows communication between the client computer and the licensing server? Port UDP 5093 needs to be open to allow communication where the RWS product is installed.
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Can I change the default port number? No, Studio and Passolo currently have no way of specifying a specific UDP port on which to connect. This may change in future versions.
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Can I have a Flexnet license installed on the same machine as a SafeNet License? Yes, you can and they should be fine together on the same machine.
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Can I connect to a network- licensing server from a Remote Desktop environment? Yes, when you are using an RWS product on a virtual machine and you want to activate it with a network license, the licensing server grants you a license seat just as if you were connecting from a physical computer.
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What information do client users need for connecting to the network license server? To connect to the license server manager and activate an RWS product with a network license, the client users either need the host name, the FQDN (Fully Qualified Domain Name) or the IPv4 address.
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Can I connect to a network- licensing server via Remote Desktop Services (formally Terminal Services)? Yes. When using Remote Desktop Services, you can only activate RWS products with a network license. Each user consumes a network seat.
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Do I have to install the License Server Manager on the same Remote Desktop Services computer where Studio is installed? This is no longer a requirement- you can now use any other computers in the network.
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Does network licensing work over multiple network segments? Yes. The network license server and the client machine do not need to be on the same network. As long as there is direct communication between the two hosts and the client can access the network server via the port, network licensing works over multiple network segments.
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How many license seats are checked out when connecting from a computer with two active network adapters (Cable and wireless)? Only one license is checked out
- Can I withdraw a license from a specific user?
No. To free up a license seat, the client user would need to return the license seat.
If this article has not solved your issue or if you require assistance, contact the RWS Support Team:
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